DELIVERY

How can I find your international delivery information?

We know how important it is to receive your goods when you expect them, so we want to make sure you have all of the delivery information you’ll need when placing an order with us.

What delivery methods are available?

• We use UPS and FedEx to deliver dolls to the US and UPS or DHL(for mini dolls) when shipping to Europe. The courier delivery times are the same.
• Sex doll delivery is trackable. You’ll receive a tracking number to your email 3 days after the doll was shipped from the factories in China.
• Click here for more information on delivery to a PO Box.

How much does it cost?

• Shipping is completely free, unless living in a very remote area like wild Alaska, remote islands, Siberia etc.

Will I be charged customs?

• Prices you see on the website include import duties, taxes and VAT (excluded countries – Sweden, Norway, Romania, Switzerland, Canada, United Kingdom, Malta).

How long will the shipping take?

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally certain events, such as extreme weather conditions, worsened local pandemic situation will mean that these delivery services aren’t available and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Tenderdolls cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

What happens on the day of the delivery?

• Our delivery partners operate during normal business working hours. In case weekend delivery is necessary, please contact us at [email protected]
• A signature will be required, so we suggest your order is delivered to an address where someone will be available to accept it.
• Your order will be sent out with our most suitable delivery partner and will depend on the sex doll’s size and weight.
• If you’re not in when your parcel arrives, our delivery partner will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery. You will also be contacted via a call or a text message (depending on the location).
• Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.