Shipping & Returns
š¦ Shipping & Returns Policy
Everything you need to know about our discreet delivery and quality guarantees.
š General Shipping Information
- Free Worldwide Shipping: Every doll order includes free delivery via FedEx or UPS.
- Photo Approval First: We only ship your doll after you approve the high-quality factory photos of your actual doll.
- Tracking: Once shipped, your tracking code will be provided within 2-3 business days.
- Discreet Pickup: If you prefer not to receive the doll at home, we can arrange delivery to a local FedEx Office (USA) or DHL/UPS Access Point for private pickup.
š Import Taxes & Duties
For most of our customers, the price you see is the final price. We pre-pay import duties, taxes, and VAT for the majority of countries.
Note: Customs fees for these regions typically range between $100ā$200. We will assist you with all necessary paperwork to make the clearance process as smooth as possible.
š Shipping Timetable (excluding manufacturing)
| Continent | Est. Shipping Time |
|---|---|
| North America / Australia | ~10-14 Days |
| Europe (Tax-Free) | ~30 Days |
| Europe (Excluded Countries*) | ~10-15 Days |
| Asia / Russia | ~25 Days |
*Excluded European countries ship faster because they bypass the central tax-clearing hub.
š³ Order Cancellations
Please ensure your decision is final before placing an order. Because production begins almost immediately, order cancellations incur a $150 payment processing fee.
Need a change? If you want to change the hair color, eye color, or even the doll model, we can modify your order for FREE without any cancellation fees.
ā©ļø Returns & Quality Guarantee
Product quality is our top priority. Every doll is inspected and tested before leaving the factory. However, if your doll arrives with a defect or shipping damage:
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- Report it: Contact [email protected]Ā within 48 hours with photos.
- Minor Damage: We can issue a partial refund or send a free repair kit so you can keep the doll without the hassle of shipping it back.
- Major Defects: If a full refund is required, the doll must be unused and shipped back to the factory at the customer’s expense.
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For more details on our safety standards, visit the Purchase Guarantee page.