General Information

About the Sex Dolls

Is it possible for the doll to change and hold different positions?

You can enjoy almost all sexual positions with your sex doll. From missionary, doggy-style, to her on top, having sex sitting down or her standing up. Thanks to her steel skeleton and movable joints the doll can be moved and positioned like a real person.

Where can I find the exact measurements for the doll?

You will find exact measurements for all the body types in the product’s description. There you will be able to see information about the size of the doll’s breasts, hips, it’s waist, also the depth of it’s oral, anal and vaginal crevices.

What is TPE material?

TPE or Thermoplastic Elastomer is a blend of rubber and plastic which makes it flexible and easier to work with. This mixture of rubber and plastic has thermoplastic and elastomeric properties. It can be repeatedly stretched and it will return to its original shape right away.

TPE is widely used in the manufacturing of sex dolls due to its molding ability, soft texture, and flexible features. It is soft to touch and feels more like real human skin. TPE material is tested to be absolutely safe for humans.

Fixed (Built-in) or insertable vagina?

Fixed vagina (built-in)

  • More realistic aesthetically.
  • Non-detachable, non-replaceable.
  • Not as easy to clean.
  • Very close to a real woman in feel.
  • Vagina’s insides has a stimulating texture.
  • Safe for human contact.

 Insertable/removable vagina

  • Easy to clean.
  • Easy to completely dry off.
  • Can be replaced if there are problems.
  • Inserting it requires technique.
  • Vagina’s insides has a stimulating texture.
  • Safe for human contact.

Both of these options do exactly what it sounds. The “fixed” or “built-in” vagina is a direct copy of a real woman’s vagina, also meaning that you cannot take it out of the doll. The removable vagina is a fleshlight-like cylinder that you insert inside of your doll and remove it when you need to clean it. Which one to choose? Our customers usually prefer the built-in vagina as it gives them almost indistinguishable experience when compared to a real woman. However, removable vagina is easier to clean, and you can replace it if you want other kind of vagina. Both of these options are a great choice, but if you value realism, you should stick with built-in vagina and if you want easier use and maintainance, you should choose the removable vagina.

What items are included in the doll's package?

All doll orders include a wig, a plain dress, a pair of gloves, a USB heater for the doll’s crevices and a blanket to wrap the doll for storage. Unfortunately, the dolls do not come with the clothing that are in the pictures.

Extra Accessories

Storage case:

This is the new standard in carrying and storing the dolls. It is great for storage as it is padded well, keeps the doll in a perfect neutral position for storage and can be locked with a key. It is also great for moving the doll since it has wheels and has a very discreet look. This box is custom made.

Dimensions of the case are either (LxWxD) 140x45x32cm (4.59ft x 1.48ft x 1.05ft). Or 155x45x32cm (5.08ft x 1.48ft x 1.05ft).

These cases are made for dolls between 140cm and 155cm.

Hook and bolts:

This option are for those who want to store their dolls in their closet safely. By using this storage method  a customers dolls will be free of flattening, creasing, adhesion or indentation that might occur with other methods of storage.


For customers that want their doll to have a “sticking out” tongue.

Shemale attachment kit:

The Shemale kit converts the sex of your doll from female to shemale. The insert goes into the vaginal cavity, and secures itself from moving. The insert consists of penis and testicles, that are external to the doll. Please note: This is an insert, so it is only compatible with dolls with removable vagina option.

Shipping and tracking an order

Is the shipping really free?

We ship worldwide and shipping is free for all orders. All of the doll purchases and accessories bought are included in free shipping.

Does the order include taxes and customs duty fees?

Prices you see on the website include import duties, taxes and VAT for most countries (excluded countries – Sweden, Norway, Switzerland, Canada, United Kingdom, Malta). Tenderdolls will handle processing with customs. Therefore, shipments will arrive at your doorstep with out any hassle.

Do you ship worldwide?

Yes. We can ship sex dolls and accessories to many countries. However, some countries are excluded, because the government laws wouldn’t allow sex doll import. For this reason we do not ship to countries like:

  • India
  • Malaysia
  • Islamic countries
  • South America
  • Africa

How long does the shipping take?

Continent Shipping time
Europe ~15 days
North America ~5-8 days
Australia ~5-8 days
Asia/Russia ~15 days

Which logistic company you use for doll delivery?

Tenderdolls uses following logistic companies: UPS, DHL, FedEx, EMS (Air and sea transport). The final logistic company depends on your shipping address and location.

Where can I track my order?

We will send tracking code within 10 days of ordering when the product is ready and shipping begins. We will also send you a link to Fedex/DHL/UPS website, where you can check the transportation progress.

Is the delivery discreet? How does the packaging look like?

The packaging is designed for absolute privacy, meaning that there will be no labeling on the box. The dolls arrive in a plain brown box with no identification of contains. Only the shipping address and receiver need to be labeled for the delivery to find it’s final destination.

Can I pick up a sex doll from a carrier by myself instead delivered to my home address?

If you don’t want a home delivery you can pick your order at the Fedex Store. Fedex will send you the further details when you can pick up your order.

From which country will my doll arrive?

All of our sex dolls are produced and assembled in mainland China. The dolls are shipped directly from the factories to the customers.

Payment methods

Paying with Credit Card

We also accept payments using Credit Cards as an alternative, easy solution to PayPal. This payment method is just as fast as PayPal and by using this option, the manufacturing of the dolls starts immediately.

PayPal - With Purchase Protection

PayPal allows you to make payments using a variety of methods including PayPal balance, a bank account, with debit or credit cards.

Selecting a preferred payment method:  You can choose any of the payment methods in your PayPal account as your preferred payment method in the Payments section of your account settings.

Can I pay with PayPal without creating a PayPal account? Absolutely yes, it is very simple. At the end of the checkout process, you will be redirected to PayPal. If you prefer not to create an account, then simply select the option ‘Don’t have a PayPal account?’ It takes just a few seconds and you can complete the payment using guest checkout.

Are my card details safe? For your security, your card information encrypted by SSL technology. We also use McAfee security services for extra layer of protection.This high standard of security means shopping with a card on Tenderdolls is safe and secure, and ensures that your data will under no circumstances be accessible by third parties.

Quality guarantee

PayPal - Buyer's protection

PayPal will cover you for the full amount of the item plus original shipping costs if you do not receive the item or if you receive an item, but it is significantly different from the description the seller provided. To receive a refund for items that are significantly different from what was described, you will be required to return the item to the seller, or in some cases to PayPal, and to pay the return shipping costs.

Tenderdolls - Premium quality guarantee

Tenderdolls assure that if there is a mistake in your order or a significant defect with your sex doll, we will compensate, assist you in repair, or completely replace your doll for free.

How does Guarantee work?

  • Inspect the doll immediately upon arrival.
  • If you notice a defect in your order or notice that the doll is significantly different from your order, report it to us with photos within 48 hours of receiving an order.
  • If you feel you are entitled to compensation don’t use your doll. Keep her in a new and unused condition, with the box and all the packing materials. We cannot accept returns if the doll is used. Dolls are tested when returned.

Other common questions

Will the doll skin stain?

The skin of the dolls is durable, but still requires great care to avoid staining. Usually, staining happens when your doll wears tight, usually black clothing. If you like dark clothing, make sure to wash it before putting it on your doll and also avoid storing her with clothes on.

How to pose my doll?

Remember that a doll is not a real person and it requires to be treated carefully. In a new doll, the joints might be a little bit stiff at start, so be careful while attempting to move the doll limbs, after a few days the joints will loosen up. If you want to move arms and legs to position your doll in any position, remember to move the limbs back to the original straight position when switching to a different position (e.g. bend arms up, move back to the original straight position and bend to the sides for another posture).

How to warm up my doll?

When purchasing a doll, it is possible to select an additional premium accessory – a heating stick (heating rod). The heating stick allows to heat up the vaginal, anal or oral crevices to the temperature of a real woman. Alternatively, use an electric blanket to wrap your doll up, it will take a few minutes to warm it up. Please do not leave your doll in the blanket for too long to avoid damage to her skin. TPE is very sensitive to temperature and can start melting from 50°C or  122°F and above.

How do I clean my doll?

This is the most frequent question we get. To answer it in great detail, we created a blog post, that you can check by pressing the link here.

How should I take care of my sex doll?

Sex dolls last anywhere from 2 years to 10 years depending of how often it’s being used and how much care goes into maintaining the doll’s pristine condition. A sex doll that gets moved frequently is also more likely to suffer wear and tear. However, there are many things that the doll owners can do to protect their dolls. To maintain your dolls as well as possible, please check out our blog:

How to bathe and take care of your doll

Why should you buy from tenderdolls?

We want to stop loneliness in it’s tracks and we believe that sex dolls are absolutely capable of doing that! Therefore, it is our mission to supply these loving products to those people who need them the most.

Where are you located?

We are based in the United Kingdom,  71-75, Shelton Street, Covent Garden, London.

Don’t see an answer to your question? You can always ask a question by sending us an email at [email protected] or using the live chat widget on our website. We are more than happy to help!