We’re a small team that cares about doing this right — no marketing fluff, just clear promises and practical help.

• Carefully vetted stock — we verify suppliers and check authenticity before listing.
• Lowest-price guarantee — find the same in-stock product from a reputable seller at a lower total price within 14 days and we’ll match it or refund the difference (terms apply; provide proof + order number).
• Discreet worldwide shipping — plain, unbranded packaging with no identifying marks.
• Flexible payments — major credit/debit cards, PayPal, and layaway/financing where available.
• Fast, helpful support — email [email protected]
  or use live chat; include your order number for fastest service.
• Fair returns for defects — we handle manufacturing or shipping damage claims seriously and offer repair, replacement, or refund options.

We offer a wide variety of premium dolls:
– Full-size realistic Silicone dolls
– Full-size TPE dolls
– STPE variants (manufacturer-specific TPE formulations)
– Mini & torso dolls
– Anime / stylized dolls
– Game characters look-alikes
– Customizable options for head, body, skin tone, hair, eyes and extras

See each product page for the exact options available for that model.

*TPE (Thermoplastic Elastomer)*
– Generally soft and elastic, warm to the touch.
– More porous than silicone — requires careful cleaning and maintenance.
– Usually lighter and more affordable.

*STPE*
– A vendor/manufacturer term for a particular TPE blend. In practice STPE properties vary by maker — some formulations aim for a different texture (even softer than regular TPE with an improved feel).

*Silicone*
– Regular silicone is typically firmer than tpe, unless chosen the softer silicone custom option, or adding soft body options like soft breasts, soft bagina, inner thigh and belly. Heavier, less porous (better maintenance, less leaching) and more heat-resistant.
– Easier to sanitize, holds fine surface detail very well, and tends to be longer-lasting — almost always at a higher price point than TPE or STPE.

Our dolls are made from medical-grade materials selected per model: TPE, manufacturer-specified STPE blends, or medical-grade silicone. All materials are non-toxic and tested for normal consumer use. Product pages list the exact material for each doll.

Standard inclusions:
– Doll (head & body assembled as ordered)
– Wig (style may vary)
– Standard lingerie
– Doll care kit (cleaner, gloves, powder, but it all depends on the manufacturer)
– Storage bag or blanket
– User manual and basic care instructions

Some models include extra accessories — check the product listing for full details.

Clothing in product photos is for display. Dolls ship with standard lingerie. Specialty outfits, accessories and additional wigs are sold separately.

Our dolls are engineered for exceptional realism: anatomically correct orifices, realistic skin texture, poseable skeletons, quality finishing, body and head make up. Realism varies by model and price tier. Silicone skin is more realistic, has fine details such as skin bumps. TPE dolls does not have them, as TPE naturally cannot have fine details due to material properties.

Yes — we use medical-grade, non-toxic materials. For safe use: clean regularly, use recommended lubricants (water-based), and follow the care guide. Avoid using sharp objects near the doll and follow electrical safety if the model includes heating or electronic/robotic functions.

Some models offer optional heating systems or robotic functions such as vagina suction, robotic hip movement, breathing. These are listed on the product page. When a doll includes these functions, we provide instructions for safe use and maintenance. Never submerge or allow water to get in contact with the electronics of robotic, heating functions.

New dolls may have a mild factory or material odor (more common with TPE). This usually dissipates after airing out and cleaning. Use a mild soap and allow the doll to air for a few days if the smell is noticeable.

Weight varies by model and material: bigger dolls are typically heavier than TPE. Some dolls offer weight reduction as an option, some dolls offer it by default. Weight reduction reduces the weight significantly. Each product page lists the model’s weight. Consider weight when ordering to allow easier handling, storage, or transport.

We can sometimes arrange additional customizations on request (special paint, specific wigs, etc.). Contact customer support to discuss feasibility and lead time; custom work may increase price and production time.

You must be of legal age in your jurisdiction to purchase these products. Dolls designed to resemble minors or underage persons are prohibited; we do not sell or support such items. Check local laws to ensure compliance in your country or region.

– Read the included care manual before first use.
– Clean the doll thoroughly before use (see the Ultimate Care Guide).
– Use only water-based lubricants.
– Be mindful of joints when posing — avoid extreme angles that could stress the skeleton.
– Consider a proper storage plan, a neutral laying position (bag/blanket and a flat, dry area).

– Using silicone-based lubricants on TPE — this can damage the material.
– Leaving a doll in direct sunlight or extreme heat.
– Storing a doll without powdering its skin (can lead to stickiness).
– Dragging the doll across rough surfaces (use a blanket or pad).
– Allowing water ingress through standing feet bolts if your doll has them.

Once your doll is shipped, we will forward you the UPS, Fedex or USPS tracking number to your email address. You will be able to track your parcel with this link throughout it’s delivery process.

We ship with reputable couriers (usually UPS and Fedex). Sometimes the parcel is shipped via third party shipper, depending on the location/country the package is shipped to.

We ship worldwide except to restricted/very remote destinations. For many regions, our prices include typical import duties and taxes; for some countries duties or VAT may apply on delivery. Final amounts depend on local customs rules — check your country’s regulations if uncertain.

Delivery time depends on the model and customization:
– In-stock dolls or other in stock products: typically  3-7 days.
– Custom / heavily customized models: 21-44 days since the order is placed.

Yes. All dolls are shipped in plain, unbranded boxes with neutral packing materials — there are no product images or identifying marks on the exterior to protect your privacy.

Most shipments require a signature. If no one is available, the courier will leave or send instructions to your email/phone number for pickup or re-delivery. Follow the courier’s instructions or contact us for help.

For security and fraud prevention, address changes after shipment are generally not permitted. If there’s an urgent issue, contact support immediately so we can advise and attempt to assist with the carrier.

Shipping to PO Boxes may be restricted in some countries for large parcels. Workplace delivery is possible if someone is available to sign. If you need special arrangements, contact support before ordering.

‘On Hold’ typically means your order is awaiting production scheduling at the factory. This status allows a small window for cancellations or changes; we’ll update the order status when production or shipment begins.

You may cancel or modify within a short window after ordering (usually within 24 hours). After production starts, changes may not be possible or may incur fees. Contact support immediately to discuss your request.

Because these are intimate, hygienic items, returns are only accepted for manufacturing defects or shipping damage. If you believe your doll arrived defective or damaged, contact us within 24 hours of delivery with photos and your order number. We will work with you per our returns process to repair, replace, or refund as appropriate. Check our return policy here.

All dolls include a limited manufacturer warranty that covers certain manufacturing defects for a specified period (varies by model/manufacturer). Contact support for warranty claims.

Do not use the doll. Photograph the damage (multiple angles) and email support within 24 hours with your order number. Keep all packaging — carriers often require the original packaging for damage claims.

For minor damage, repair kits and instructions may help (listed on the product care page). For manufacturing defects or major damage, submit a warranty claim with photos. We will guide you on repair options, authorized repair centers, or replacement procedures.

We accept:
– Major credit/debit cards (Visa, MasterCard, AmEx)
– PayPal
– Bank transfers (contact support for details)
– Financing/layaway options (via Klarna)

Payment options vary by region and product; choose available methods at checkout.

No hidden fees. Prices shown include the product price and any stated taxes/duties for the regions we cover; shipping and any exceptional customs charges (if applicable for your country) will be shown at checkout where required.

We offer financing or layaway only for USA region at the moment via Klarna. During checkout when selecting to pay via Klarna, it will check if you are eligible for a layaway plan.

Cleaning basics:
– Use warm water and mild, non-abrasive soap or a vendor-recommended cleaner.
– Clean all orifices and the skin surface after use.
– Rinse thoroughly and pat dry with a soft towel, then allow to air dry completely.
– Apply talc-free renewal powder to TPE/STPE surfaces after drying to maintain texture and prevent stickiness.

For comprehensive guide on how to clean your doll, check Ultimate Care & Maintenance guide.

Use water-based lubricants. Do not use silicone-based or oil-based lubricants on TPE/STPE, as they can degrade the material. Silicone-lube may be used with some silicone dolls, but it is always safe to use a water based lubricant.

Many dolls are water-resistant or waterproof on the surface, but models with internal electronics may have restrictions. Always follow the product page and manual — when in doubt, avoid submerging electronic parts and dry the doll thoroughly after any water exposure. If your doll has standing feet with bolts feet option, do not allow water to get inside doll’s skeleton through the feet bolts or it will corrode the skeleton.

Minor surface tears can often be repaired with a TPE glue or silicone repair kit (depending on your doll’s material). Follow kit instructions carefully. For structural or extensive damage, contact support for professional repair options.

Store on a soft surface, ideally in the provided bag or blanket. Avoid prolonged pressure on one area, extreme temperatures, and direct sunlight. If storing long-term, lightly dust with renewal powder beforehand.

Email us at [email protected] or use live chat on tenderdolls.com. For warranty or damage claims, include your order number and photos if possible. We also welcome you to ask general questions, we are always happy to assist! 🙂

No problem — reach out via email or live chat and we will respond. If it’s about a specific model, include the product name/SKU for faster help.