Every manufactured doll is thoroughly inspected and tested to ensure high quality before shipping. We always share the doll’s photos from the factory with the buyer. Only with customer’s approval do we start the shipment process. We offer refunds/replacements if the product is damaged or defective on arrival or if the product is not what you approved.

If the doll arrives and you require a refund, the doll has to be unused. We do not cover the shipping costs of shipping the doll back to the factory. However, we do provide glue, advice, replacement heads, bodies when possible and if the damage is severe.

ORDER CANCELLATIONS

Before placing an order, please make sure you’ve made up your mind! Order cancellations incur a $150 payment processing fee!If there are changes you’d like to make, change the customization of the doll or switch to a different doll altogether, that is absolutely fine. We can do that by modifying the original order and avoiding the cancellation and the cancellation fee.