Can I exchange?

If you have placed an order and you want to exchange to a different doll, you can do that in the first 72 hours after purchase. No additional fees will be present if instead of sending you a full refund, we send you either a partial refund or ask for an additional payment to cover the price difference for the exchanged dolls.

If a full refund is asked in within the first 24 hours after placing an order, there will also be no fees present. If a full refund is asked after this time period, a $150 fee will unfortunately be present for the manufacturer to either complete the doll and store it for a longer time or to refurbish her.

The exchange can be made to a different manufacturer altogether.

If you wish to exchange your doll, please contact us using Live Chat or at [email protected]