Can I cancel my order?

The orders can still be cancelled without any fees in 24 hour timeframe after placing an order. After the 24 hour period, $150 fee will have to be paid to the manufacturer to refurbish the doll that has begun being made.

Usually, when customers are not happy with the product, it is the make-up that has to be re-done and most of the time, that is it. Before cancelling your already made doll, please ask us to see if we can reapply the make-up to more suit the look you’re aiming for!

If you’d like to cancel your order, please reach out to us on Live Chat or by email at [email protected]