SHIPPING & TAXES

We offer free shipping Worldwide by plane (FedEx or UPS). The price is final – all taxes and import duties are paid by us (excluding: Sweden, Norway, Switzerland, Romania, Malta, Canada, Australia, UK, and New Zealand). There may be additional shipping costs if delivering to very remote locations (Hawaii, Alaska, Puerto Rico, or other Islands).

DISCREET & SECRETIVE PACKAGING

Privacy is extremely important.

All packaging is discreet, there are no labels, markings, or logos of Tenderdolls or the manufacturer as seen in the picture below:

SHIPPING TIME

⚠ Before the doll is shipped, you will receive pictures of her from the factory. Only with your approval, the shipping process starts.

Below you can see the latest shipping timetable to various regions around the world. Keep in mind, that this is only the shipping time. The final delivery time is manufacturing time + shipping time.

• United States, Canada 10-14 days
• Europe, Russia 25-30 days
• United Kingdom 15-25 days
• Asia, Australia, New Zealand 7-10 days

RETURNS & REFUNDS

Every manufactured doll is thoroughly inspected and tested to ensure high quality before shipping. We always share the doll’s photos from the factory with the buyer. Only with customer’s approval do we start the shipment process.

We offer refunds/replacements if the product is damaged or defective on arrival or if the product is not what you approved.

If the doll arrives and you require a refund, the doll has to be unused. We do not cover the shipping costs of shipping the doll back to the factory. However, we do provide glue, advice, replacement heads, and bodies when possible, and if the damage is severe.

ORDER CANCELLATIONS

Before placing an order, please make sure you’ve made up your mind! Order cancellations incur a $150 payment processing fee!

If there are changes you’d like to make, change the customization of the doll or switch to a different doll altogether, that is absolutely fine. We can do that by modifying the original order and avoiding the cancellation and the cancellation fee.