At Tender Dolls, your privacy matters to us. We want you to feel safe and confident when shopping on our website. This Privacy Policy explains the information we collect, how we use it, and how we protect it.

By using our website, you agree to the practices described here. If you don’t agree, please don’t use our site.

1. What We Collect

We only collect the information we need to process your orders and provide a great experience.

Information you provide:

  • Contact details: Name, shipping address, email, phone number.

  • Order info: Products you buy.

  • Messages: Any emails or messages you send to us.

Information collected automatically:

  • Device info: IP address, browser, device, operating system.

  • Usage info: Pages you visit, links you click, and time spent on the site. This helps us improve your experience.

From shipping partners: We may receive updates to ensure your order is delivered correctly.

Important: We never store your credit card info. All payments are securely processed through our trusted partners like Stripe or PayPal.

2. Why We Use Your Information

We use your information for purposes that improve your experience and fulfill our commitments:

  • To process and ship your orders.

  • To communicate with you about your orders or account.

  • To send marketing emails only if you’ve opted in.

  • To improve our website and services.

  • To protect against fraud and maintain security.

  • To comply with legal obligations.

3. Sharing Your Information

We respect your trust and share your information only when necessary:

  • Service providers: Shipping carriers, payment processors, email platforms, and analytics services.

  • Legal compliance: To follow the law or protect safety and property.

We never sell your personal information.

4. Cookies and Tracking

We use cookies to:

  • Keep items in your cart.

  • Understand how visitors use our site.

  • Provide personalized ads from other platforms (Google, Facebook, etc.).

You can control cookies in your browser, but some site features may not work if cookies are blocked.

5. Your Privacy Choices

You have the right to:

  • Access or correct your personal information.

  • Request deletion of your data.

  • Opt out of marketing emails anytime via the unsubscribe link.

  • Manage cookies through your browser settings.

To exercise any of these rights, email us at info@tenderdolls.com.

6. Data Retention

We keep your information only as long as necessary to:

  • Process orders.

  • Comply with legal obligations (e.g., tax laws).

  • Resolve disputes or enforce agreements.

7. Children’s Privacy

Our site is only for people over 18. We do not knowingly collect information from children. If you think we have information from a child, contact us, and we will delete it promptly.

8. International Data

If you are outside the U.S., your information may be processed and stored in the United States.

9. Data Security

We use strong security measures to protect your data, including secure servers and encryption for payments. However, no system is 100% secure. Using our site means you understand this risk.

10. Changes to This Policy

We may update this policy from time to time. We will post updates on our site with the “Last Updated” date. Continuing to use the site means you accept any changes.

11. Contact Us

For questions, concerns, or privacy requests, reach out to us at:
Email: [email protected]