FAQ

š¤ Frequently Asked Questions
Everything you need to know about our lifelike companions, shipping, and security.
General Information
š”ļø About TenderDolls
Is TenderDolls a legitimate and safe retailer?
Absolutely. We are an authorized retailer for over 10 premium brands (Irontech, Zelex, Starpery, etc.). You can verify our status by viewing our Official Authorization Certificates. We are also highly rated on Trustpilot and use Yotpo to collect verified customer reviews so you can shop with total confidence.
Why choose TenderDolls?
We focus on authenticity and customer safety. Unlike “scam” sites, we offer a Lowest-Price Guarantee, 180-day PayPal Buyer Protection, and a dedicated support team based in the UK. Every doll is vetted for quality before it ever leaves the factory.
What is the difference between TPE and Silicone?
TPE (Thermoplastic Elastomer):
- Softer, more flexible, and more affordable.
- Feels remarkably like real skin and holds warmth well.
- Requires regular cleaning and powdering.
Silicone:
- Firmer and much more durable (non-porous).
- Easier to sanitize and holds extreme fine detail (veins, pores).
- Typically at a higher price point.
Fixed (Built-in) or Insertable Vagina?
Fixed Vagina (Built-in):
- The most realistic look and feel; seamless body construction.
- Preferred by 90% of our customers for the “real woman” experience.
Insertable/Removable Vagina:
- Easier to remove and deep-clean in a sink.
- Can be replaced if damaged.
Is it possible for the doll to hold different positions?
Yes. Thanks to a reinforced stainless steel skeleton and movable ball joints, our dolls can be positioned in almost any human posture. For safety tips, check our guide: How to Safely Pose Your Doll.
š Shipping and Tracking
Is the shipping really free?
Yes. We provide Free Worldwide Shipping on all dolls. The price you see is the price you payāno hidden delivery fees at checkout.
Is the delivery discreet?
100% Privacy Guaranteed. Your doll arrives in a plain, sturdy brown box. There are no logos, no “sex doll” descriptions, and no brand names on the outside. Discreet shipping is a core part of our Purchase Guarantee.
How long does the shipping take?
| Region | Timeframe |
|---|---|
| North America / Australia | ~10-14 Days |
| Europe / UK | ~30 Days |
š³ Payments & Quality Guarantee
What payment methods do you accept?
We accept all major Credit Cards and PayPal. For USA customers, we also offer financing and layaway plans via Klarna.
How am I protected during payment?
We use SSL encryption and McAfee security to protect your data. Furthermore, by using PayPal, you are covered by 180 days of Buyer Protection, ensuring you receive exactly what you ordered.
What if my doll has a defect?
We stand by our quality. If your doll arrives with a manufacturing defect or shipping damage, we will repair, compensate, or replace it for free. Reports must be made within 48 hours. See our full Returns Policy for more details.
š§¼ Maintenance & Care
How do I clean my doll?
Hygiene is vital. You should clean all orifices and skin surfaces after every use with warm water and mild soap. For a step-by-step walkthrough, read our Ultimate Care & Maintenance Guide.
Which lubricants are safe to use?
Only use water-based lubricants. Never use silicone-based or oil-based lubes on TPE dolls, as they will permanently degrade and melt the material.
How should I store my doll?
Store your doll in a cool, dry place away from direct sunlight. We recommend laying her on a soft surface (like the included blanket) or using our specialized Storage Case or Hook & Bolt system to prevent skin indentations.
Still have questions?
Check out our verified customer reviews on Trustpilot or Yotpo! You can also reach us via live chat or at [email protected].
Or simply call us at +1 539 207 1107